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Privacy Policy

Welcome to Pro Loan!

Pro Loan, a lending service operated by PANAXIA LENDING LIMITED, always prioritizes the security of your privacy.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. You may check the latest changes to this policy at any time through our website.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Application refers to Pro Loan, the software program provided by the Company.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PANAXIA LENDING LIMITED.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Device means any device that can access the Service such as a cell phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.

Personal Data

While using our service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Identity Verification Data: This includes your Name, Gender, Date of Birth, Bank Verification Number (BVN), and National Identification Number (NIN). These core identifiers are essential for verifying your true identity.
  • Contact Data: This includes your valid email address, phone number, and city-level address information. This data enables us to maintain effective communication with you, such as sending loan approval notifications, repayment reminders, and important service updates.
  • Education & Employment Data: This category covers your Education Level and Employment Information (including occupation, monthly income level, and years of work experience). These Information allows us to accurately evaluate your financial stability and design loan terms (such as loan amount and repayment period) that are suitable for your economic situation.
  • Family Data: This includes your Marital Status and Number of Children. Understanding these factors helps us comprehensively assess your overall financial burden and risk tolerance, ensuring that the credit services we provide do not impose excessive pressure on your family finances and are sustainable for your long-term economic situation.

All collected data is subject to strict security protection measures and will be used and stored in accordance with applicable laws and regulations. We will never disclose or use your personal information for purposes unrelated to the stated service objectives without your explicit consent.

How do we use your data

The Company may use Personal Data for the following purpose:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our products, services, marketing and your experience.

Data sharing

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Information Security Measures

  • Data Encryption

    We implement:

    • Transport Layer: TLS 1.2+ for all APP-server communications
    • Storage Layer: AES-256 encryption for sensitive data (e.g., NIN, bank accounts)
    • Payments: PCI DSS-compliant tokenization replaces raw card storage

  • Access Control

    • Principle of Least Privilege (Need-to-Know Basis) enforcement
    • Mandatory Two-Factor Authentication (2FA) for backend systems
    • Full audit logs of all data accesses (retained ≥2 years)

  • Staff Obligations

    • All employees sign Non-Disclosure Agreements (NDA)
    • Annual data protection training (including phishing simulations)
    • Data sharing requires “Encryption + Data Masking + Strict DPA Terms”

  • Breach Response

    • Report material breaches to regulators within 72 hours
    • Notify affected users via in-APP alerts + registered email

  • Special Protections for Credit Data

    • Data transfers to credit bureaus use dedicated VPN+message-level encryption
    • Paid-off loan contracts are encrypted and archived (retention: 7 years)

The security of Your Personal Data is important to Us, We strive to use commercially reasonable means to protect Your Personal Data.

Permission Statement

To provide you with fast and reliable financial services, we request the following permissions:

  • Photo Album &Camera

    • Take Photo: Capture real-time screenshots or scene photos of the problems you encounter while using the App, to help our customer service team quickly identify and resolve your issues.
    • Choose from Library: Select existing screenshots or photos related to your App usage issues from your album for customer service troubleshooting.
    • We only collect the photos actively taken by you via the camera or selected by you from the album for customer service consultation. We will not access any other unrelated photos or image files in your device. All collected data is encrypted and transmitted to our servers. You can revoke the access permission at any time in your phone settings. We are committed to protecting your privacy and will not share the data with any third parties without your explicit consent.

  • Device Information

    • We collect limited device information permitted by the iOS platform, such as device model, operating system version, App version, and IP address, for the purposes of service security, fraud prevention, and performance optimization.
    • We do not collect hardware identifiers such as IMEI, SIM card identifiers, or other persistent device identifiers.
    • The collected device information is encrypted and transmitted to our servers. It is only used for anti-fraud verification and App performance optimization. We will not share the information with any third parties.

  • Location Access

    • We request access to your approximate location to determine service availability, comply with regional regulatory requirements, and prevent access from restricted jurisdictions.

  • Tracking Usage

    • We activate tracking features only after you provide explicit consent. These features collect general interaction data (such as button clicks and screen views) and performance metrics (including page loading times and error occurrences) to improve service quality.
    • All collected data is fully anonymized and used solely to enhance application performance and user experience. This includes crash reports and feature usage patterns, which help us identify and resolve issues effectively.
    • The collected information is encrypted and transmitted to our servers. We will not share this data with any third parties without your explicit consent.

Account Cancellation

You may only apply to cancel your account on this platform if you meet all the following conditions:

  • Your loans on the platform have been fully repaid;
  • There is no outstanding balance in the account, including but not limited to interest, penalties, etc.;
  • There are no pending repayments or unfinished automatic debit transactions.

When applying for account cancellation, you shall complete account verification as required by the platform and provide necessary verification documents to confirm that the cancellation operation is your true intention.

  • Post-Closure Implications
    • Account Status: The account will be permanently deactivated, and you will immediately lose access to the platform’s app and all account-related services;
    • Data Handling: Personal information and loan transaction records associated with the account will be scheduled for permanent deletion in accordance with regulations. In accordance with the requirements of credit reporting-related laws and regulations, historical repayment records will be retained for 5 years.

Minor’s Privacy Clause

  • Age Restriction

    Pro Loan is a lending service exclusively for users aged 18 or older (or the legal age of majority in your jurisdiction). We do not knowingly collect or process personal data from minors.

  • Parental Guardianship

    If you are a guardian and discover that a minor has submitted information without authorization, please contact our Data Protection Officer (email: proloan.help@panaxia.co). We will delete such data after verification.

Your Data Rights

  • Right to Know

    You have the right to know the scope, purpose, method and basis of the collection, use, storage and sharing of your personal information by this APP, including but not limited to the type of personal information collected (such as identity information, credit records, contact information, etc.), information about third-party cooperative institutions and data security protection measures. You can obtain the above information through “Privacy Policy” in the APP or by contacting customer service (Tel: 2018879889).

  • Right to Query and Correct

    You have the right to query the details of your personal information collected by this APP (such as submitted identity verification materials, loan application records, etc.); when you find that your personal information is incorrect or outdated, you can contact customer service for assistance. We will verify and feedback the processing result within 3 working days (unless otherwise stipulated by laws and regulations).

  • Right to Delete

    Under circumstances stipulated by laws and regulations (such as you have cancelled your account, the purpose of information collection has been achieved and there is no need to retain it, etc.), you have the right to apply for deletion of your personal information stored in this APP. You can submit a deletion application through customer service, and we will complete the deletion after verification (except those that need to be retained in accordance with the law).

  • Right to Object and Complain

    If you have objections to the personal information processing behavior of this APP (such as believing that the information processing violates the privacy policy), or find that there is a risk of personal information leakage or abuse, you have the right to submit objections and complaints through customer service channels. We will file a case for verification after receiving the application, and feedback the processing progress and results through your reserved contact information.

The collection, use, storage, sharing and other relevant processing of your personal information by this APP strictly comply with the Nigerian Data Protection Act (NDPA) and other relevant data protection, financial credit supervision laws and regulations promulgated by the Federal Government of Nigeria (such as the provisions on the protection of customer information of financial institutions in the Central Bank Act). All data processing activities are in line with Nigerian legal requirements to protect your legitimate data rights and interests.

  • Principle of Legality:

    This APP may only process your personal information under statutory circumstances such as obtaining your explicit consent, performing the obligations of the credit service contract, complying with mandatory legal provisions, or protecting your major legitimate rights and interests. Unauthorized data processing beyond the statutory scope is strictly prohibited.

  • Principle of Minimum Necessity:

    In accordance with the requirements of the NDPA, this APP only collects personal information necessary for providing credit services (such as loan application review, repayment management, risk control), and does not collect redundant data unrelated to the services; the scope and duration of data processing are limited to the realization of service purposes, and processing beyond the necessary scope will be stopped in a timely manner and data will be cleaned up in accordance with the law.

Updates and Revisions

  • Amendment Conditions

    We may update this policy when:

    • Legal/regulatory changes occur (e.g., new credit data reporting obligations)
    • Major product changes launch (e.g., adding face recognition verification)
    • Data processing purposes/scopes change (e.g., sharing data with new third-party risk control partners)

  • Notification Methods

    • Material Changes: APP pop-up + SMS + email
    • Non-Substantive Updates: Version number update with revision highlights in「Account-Privacy Policy」

  • Effective Rules

    • Continued APP use constitutes acceptance
    • You may terminate service via「Account-Account Closure」before effective date
    • Previously collected data remains governed by pre-revision terms (unless new laws require retroactivity)

For any inquiries regarding This Privacy Policy, please contact our Customer Service Center:

Email: proloan.help@panaxia.co

Phone: 2018879889